Refund Policy

Overview

This Refund Policy governs all billing, cancellation, and refund requests for TITILISA, operated by The Answer AI / mediaXtreme LLC. We have designed this policy to be fair and transparent, reflecting the real-world economics of an AI platform powered by third-party API infrastructure.

TITILISA operates in real time: when you consume credits or trigger an AI action, downstream costs are incurred immediately with our API partners. This is the primary reason our refund policy is structured around the specific nature of each cost rather than a blanket time-based window.

Credit Burns — No Refund

TITILISA credits are the consumable unit of the Platform. Credits are spent when you trigger AI content generation, execute a posting action, run Voice DNA analysis, or make any other API-backed request.

This policy exists because:

• When a credit action fires, we pay third-party API providers (Zernio, Telnyx, OpenAI infrastructure, and platform APIs) in real time.
• These upstream costs are non-recoverable — no API provider offers refunds to platforms for API calls on behalf of end users.
• The credit consumption event is logged with a precise timestamp and can be provided to you upon request for verification.

Unused credits that have not been consumed at the time of a qualifying cancellation or refund request are treated under the subscription proration rules in Section 03.

Subscription Cancellations & Proration

TITILISA subscriptions are billed in advance on a monthly or annual cycle. We handle cancellations as follows:

• Monthly Subscriptions — Mid-Cycle Cancellation: If you cancel a monthly subscription before the end of the current billing period, your access continues until the end of that paid period. You will not be charged again. No prorated refund is issued for the remaining days in the cycle, as that period's payment has already been processed and infrastructure provisioned for the full month.
• Annual Subscriptions — Mid-Cycle Cancellation: If you cancel an annual subscription, you retain access until the end of your annual billing cycle. We do not offer prorated refunds for unused months remaining in an annual term, except where required by applicable consumer protection law in your jurisdiction.
• New Subscription Cooling-Off Period: If you are a first-time subscriber and request a refund within 48 hours of your initial payment — and have consumed fewer than 10% of your monthly credit allocation — we will consider a full refund at our discretion. Contact support within the 48-hour window with your request.
• Subscription Upgrades: When you upgrade your subscription tier mid-cycle, the difference in plan cost is calculated pro-rata for the remaining days in your billing period. You are charged only the additional amount.
• Subscription Downgrades: Downgrades take effect at the start of your next billing cycle. No credit is issued for the difference in the current cycle.

Technical Failure Refunds

We stand behind the reliability of the TITILISA platform. If a technical failure on our side prevents the Service from functioning as described, we will issue refunds or credit restorations as appropriate.

The following qualify as eligible technical failures for refund consideration:

• Credits deducted without a corresponding API action being executed (confirmed via server-side logs).
• Platform-wide outages exceeding 12 consecutive hours of downtime attributable to TITILISA's own infrastructure (not upstream API providers).
• Data loss caused by TITILISA's systems resulting in loss of content, posting schedules, or Voice DNA profiles that cannot be recovered.
• Billing system errors resulting in duplicate or incorrect charges.

The following are not eligible for technical failure refunds:

• Disruption caused by third-party API changes or outages (Meta, TikTok, YouTube, Telnyx, Zernio, or others).
• Service interruptions due to your own configuration errors, account bans on connected social platforms, or revocation of OAuth access by you.
• Temporary performance degradation that does not result in loss of credits or data.
• Features that are in beta, preview, or explicitly labelled as experimental.

Refund Scenarios at a Glance

How to Request a Refund

To submit a refund or credit restoration request, follow these steps:

1. Email billing@titilisa.com with the subject line: "Refund Request — [Your Account Email]".
2. Include your account email address, the approximate date and time of the charge or issue, and a brief description of what occurred.
3. Attach any relevant screenshots, error messages, or references to support your claim.
4. Our billing team will acknowledge your request within 2 business days and may request server-side log verification.
5. Eligible refunds are processed to your original payment method within 7–10 business days of approval. Processing times may vary by payment provider and card issuer.

All refund decisions are final once communicated in writing. If you believe a decision was made in error, you may escalate by emailing legal@titilisa.com with the original correspondence included.

Chargebacks

We take chargebacks seriously and will always work to resolve billing disputes directly before escalation is necessary. If you believe a charge was made in error, please contact us at billing@titilisa.com before initiating a chargeback through your card provider.

Initiating a chargeback without first contacting us may result in:

• Immediate suspension of your account pending resolution.
• Restriction from creating future accounts on the Platform.
• Disputed chargebacks being contested with your card provider using transaction evidence.

We prefer to resolve all billing issues directly and fairly. Our support team is committed to responding to billing inquiries within 2 business days.

Contact

For billing and refund inquiries, please contact: